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FAQ

ARE YOU STILL DELIVERING DURING LOCKDOWN?

Our website is open and offering an extended delivery lead-time of 7-10 days free UK delivery with a no contact service to your door. We would like to provide you with reassurance that we are taking all the steps necessary to continue supporting the welfare of staff and customers. Any queries please contact 01923 270300 or email customercare@kubproducts.com. Thanks for your support at these difficult times.

HOW CAN I TRACK MY ORDERS?

For standard delivery, once we've dispatched your order, we will send you an email with the consignment number. You will be able to use the consignment number to track the orders on APC website or ParcelForce.

WHERE CAN I SEE THE PRODUCTS?

The Haywood and Chatsworth reclining glider chair and footstool are on display in some of the John Lewis stores. Please check with individual stores to avoid disappointment.

I WON'T BE AVAILABLE ON THE DELIVERY DATE. WHAT SHOULD I DO?

You can rebook delivery with the couriers.

APC website 

APC 0800 37 37 37

ParcelForce

ParcelForce 0344 800 6205 Please quote the consignment no. on the card or in the text sent by the courier.

I MISSED THE DELIVERY DRIVER. WHAT SHOULD I DO?

APC website 

APC 0800 37 37 37

ParcelForce

ParcelForce 0344 800 6205

1. You can rebook delivery with the courier company.

2. You can contact the courier company and request the product to be left with your neighbour or in a safe place (like your rear garden).

3. You can contact your local  depot and arrange to collect the product from them.

I RECEIVED THE ORDER, BUT A PART IS MISSING/ DAMAGED?

We are sorry if this happened, please email below to us at customercare@kubproducts.com and we will get back to you with a solution within 2-3 working days. Valid proof of purchase; and Pictures of the part; and Batch no. on the product box or cushion labels (for the nursing chairs).

PRODUCT WARRANTY

All Kub products (excluding Kids outdoor play range) purchased on kubdirect.com website are subject to three year warranty. Please keep your order confirmation email safe.

I HAVE QUESTIONS ABOUT THE PRODUCT

Please have a look at the product information on the website or submit your enquiry via Contact Us. Please make sure you enter your email address correctly and we will be in touch soon.

MY TRANSACTION KEEPS FAILING. WHAT SHOULD I DO?

Please ensure all the address and card details are entered correctly. The post code provided has to match the information on file with your credit card bank to pass the security check. All failed transaction will be voided by our payment gateway platform. No money will be taken from you for the failed transaction.

DELIVERY
DO YOU OFFER NHS DISCOUNT?

Yes we do! Please email us from your NHS email to customercare@kubproducts.com. We will reply with your unique discount code.

RETURN AND REFUND
I HAVE QUESTIONS ABOUT THE PRODUCT

Please have a look at the product information on the website or submit your enquiry via Contact Us. Please make sure you enter your email address correctly and we will be in touch soon.

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